Terms & Conditions

Sint Jorisstraat 19
5258 EV Berlicum
The Netherlands

KVK: 98656279
VAT: NL0053455B19
Email: zufan@zufanecotour.com
Telephone: +31 62 511 9376
Website: www.zufanecotour.com

Zufan Eco Tour is an Africa-focused travel company specialising in authentic, responsible and tailor-made travel experiences.

We arrange and develop travel experiences in destinations including Ethiopia, Kenya, Uganda, Tanzania, Mauritius, Madagascar, Nepal and Rwanda, with additional destinations in Europe, including the Netherlands, France, Greece and Switzerland, being developed.

Our aim is to provide memorable travel experiences while respecting local communities, cultures, wildlife and the environment.

These Terms & Conditions apply to bookings made with Zufan Eco Tour through our website, email, telephone, social-media channels, in person or through an authorised representative.

Depending on the services booked, Zufan Eco Tour may act as:

• the organiser of a package travel arrangement;
• a travel intermediary; or
• a provider of individual travel services.

Where mandatory Dutch or European consumer law provides rights that differ from these Terms & Conditions, those mandatory legal rights will always apply.

A quotation or travel proposal is not a confirmed booking until Zufan Eco Tour has confirmed the booking in writing and the required payment has been received.

Once the booking is confirmed, the traveller is responsible for the accuracy of the information provided.

The booking confirmation, itinerary, quotation, invoice and these Terms & Conditions together form the agreement between the traveller and Zufan Eco Tour, subject to applicable law.

4.1 Initial Deposit

A 50% deposit of the total agreed travel price is required to confirm the booking, unless a different arrangement has been agreed in writing.

The deposit may be used to secure accommodation, transportation, flights, permits, guides, activities and other travel services.

4.2 Final Payment

The remaining 50% must be paid no later than 21 calendar days before departure.

If the booking is made less than 21 days before departure, Zufan Eco Tour may require 100% payment at the time of booking.

4.3 Late Payment

If the final payment is not received by the agreed deadline, Zufan Eco Tour will contact the traveller and provide reasonable notice where appropriate.

If payment remains outstanding, the booking may be cancelled in accordance with the cancellation provisions of these Terms & Conditions and applicable law.

Any cancellation charges will be calculated according to the applicable cancellation schedule and the actual costs and commitments associated with the booking.

A traveller may request cancellation at any time before departure.
Cancellation must be made in writing by email to:

zufan@zufanecotour.com

The cancellation date is the date on which the written cancellation request is received by Zufan Eco Tour.
Cancellation charges apply because travel services are often reserved and paid for in advance and may become non-refundable.

Unless a different cancellation schedule is specifically stated in the traveller’s booking confirmation, the following standard cancellation charges apply:

Important

These percentages are intended as standardised cancellation charges reflecting the increasing costs and commitments associated with the travel arrangements as departure approaches.

Where applicable law requires a different calculation, the legally required calculation will apply.

Where the traveller requests an explanation of a cancellation charge, Zufan Eco Tour may provide the basis for the charge, including relevant non-refundable supplier costs, expected cost savings and other relevant factors.

For clarity, if a traveller books a trip costing €2,000 per person:

• Cancellation more than 90 days before departure: €400 cancellation charge
• Cancellation 60–90 days before departure: €600
• Cancellation 30–59 days before departure: €1,000
• Cancellation 21–29 days before departure: €1,200
• Cancellation 15–20 days before departure: €1,400
• Cancellation 8–14 days before departure: €1,600
• Cancellation 4–7 days before departure: €1,800
• Cancellation 0–3 days before departure/no-show: €2,000

The remaining amount, if any, will be refunded in accordance with the applicable cancellation terms and law.
The same calculation applies per traveller where the booking is priced per person.

The 50% deposit is required to secure the booking and may be used to make advance payments to suppliers. However, the deposit is not automatically treated as a 50% cancellation penalty in every situation.

If a traveller cancels, the applicable cancellation charge will be determined according to the cancellation schedule, the terms of the booking and applicable law.

If the applicable cancellation charge is less than the amount already paid, the difference may be refundable.

If the applicable cancellation charge is greater than the amount already paid, the traveller may be required to pay the remaining amount, where legally permitted.

Some travel services may have their own cancellation or non-refundable conditions.

These may include:

• International or domestic flights;
• Airline tickets;
• Hotel reservations;
• Trekking permits;
• Gorilla or wildlife permits;
• National park fees;
• Special events;
• Festivals;
• Private transportation;
• Local guides;
• Special activities;
• Advance payments to local suppliers;
• Visa-related services; and
• Other services specifically identified as non-refundable.

Where such costs have already been incurred or are contractually unavoidable, they may form part of the applicable cancellation charge, subject to applicable law.

A traveller may have the legal right to cancel a package without paying a cancellation charge where unavoidable and extraordinary circumstances at the destination or affecting travel to the destination are reasonably expected to significantly affect the performance of the package.

Examples may include:

• War;
• Serious security risks;
• Terrorism;
• Major natural disasters;
• Serious public-health emergencies;
• Government restrictions; or
• Other circumstances recognised under applicable law.

Where this statutory right applies, the traveller may be entitled to a full refund of payments made for the package, without additional compensation. (EUR-Lex⁠)

Cancellation because of personal circumstances does not automatically entitle the traveller to a full refund.

Examples include:

• Change of personal plans;
• Change of employment;
• Family circumstances;
• Illness;
• Injury;
• Failure to obtain a visa;
• Passport problems;
• Missing a flight;
• Personal financial circumstances; or
• Deciding not to travel.

The applicable cancellation charge will normally apply.
We strongly recommend comprehensive travel insurance covering cancellation, illness, medical emergencies and other personal circumstances.

Zufan Eco Tour will make every reasonable effort to operate the confirmed itinerary.
However, circumstances may arise that make a change or cancellation necessary.

These may include:

• Severe weather;
• Natural disasters;
• Political or security situations;
• Government restrictions;
• Border closures;
• Transport disruption;
• Airline cancellation;
• Accommodation becoming unavailable;
• Local safety concerns;
• Changes imposed by suppliers; or
• Other circumstances beyond our reasonable control.

Where a change is necessary, Zufan Eco Tour will seek a suitable alternative where reasonably possible.

Where a package travel contract is cancelled by Zufan Eco Tour in circumstances where the traveller has a statutory right to a refund, the applicable refund and compensation rules will apply.

Zufan Eco Tour works with hotels, airlines, drivers, guides, local tour operators, activity providers, parks and other travel suppliers.

We carefully select our partners, but some services are performed by independent third parties.

Where a third-party supplier experiences a problem, Zufan Eco Tour will make reasonable efforts to assist the traveller and arrange an appropriate solution.

For package travel, however, mandatory law may make the package organiser responsible for the proper performance of the travel services included in the package, even when those services are performed by other suppliers.

After confirmation, a traveller may request changes to:

• Travel dates;
• Accommodation;
• Number of travellers;
• Activities;
• Transportation;
• Itinerary; or
• Other travel arrangements.

Changes are subject to availability.
Additional costs charged by suppliers may be passed on to the traveller where applicable.
A change may also be treated as a cancellation and new booking if the requested change is substantial.

Where legally permitted, a traveller may request to transfer their booking to another person.

The request must be made within a reasonable period before departure.

Any costs charged by airlines, hotels, transport providers, permit authorities or other suppliers may be charged to the traveller.

The original traveller and the replacement traveller may remain responsible for amounts permitted under applicable law.

Travellers are responsible for ensuring that they have:

• A valid passport;
• Required visas;
• Required permits;
• Appropriate travel documents;
• Any required vaccinations or health documentation; and
• Any other documents required by the destination country.

Zufan Eco Tour may provide general information but cannot guarantee the granting of a visa or admission to any country.

A traveller’s failure to obtain the required documents does not automatically cancel the booking without cancellation charges.

Travel insurance is strongly recommended for every traveller.

We recommend insurance that covers:

• Cancellation;
• Trip interruption;
• Medical treatment;
• Emergency evacuation;
• Repatriation;
• Lost or stolen baggage;
• Personal liability; and
• Activities included in the itinerary.

Travellers should carefully check their policy before travelling.

Some Zufan Eco Tour experiences may involve:

• Trekking;
• Mountain travel;
• High-altitude activities;
• Safari;
• Wildlife encounters;
• Long journeys;
• Remote locations;
• Difficult terrain;
• Water activities; or
• Other physically demanding activities.

Travellers are responsible for determining whether they are medically and physically fit for the selected trip.

Travellers must inform Zufan Eco Tour before booking of any relevant accessibility requirement, dietary requirement or other circumstance that may affect the safe performance of the trip.

Zufan Eco Tour is committed to responsible tourism.

Travellers must respect:

• Wildlife;
• National parks;
• Protected areas;
• Local communities;
• Local traditions;
• Cultural sites;
• Environmental regulations; and
• Instructions from guides and authorities.

Travellers must not intentionally disturb wildlife, damage natural habitats, litter or participate in illegal collection of protected natural materials.

We encourage travellers to leave shells, plants, animals and other natural materials where they belong unless collection is expressly permitted.

If a traveller experiences a problem during a trip, they must notify Zufan Eco Tour or the designated local representative as soon as reasonably possible.

This gives us a reasonable opportunity to investigate the problem and, where possible, correct it during the trip.

Complaints should be communicated to the guide, local representative or emergency contact provided with the booking.

If a complaint cannot be resolved during the trip, the traveller should contact:

Zufan Eco Tour
Email: zufan@zufanecotour.com

The complaint should include:

• Booking reference;
• Traveller’s name;
• Travel dates;
• Details of the problem;
• Relevant photographs or documents, where available; and
• The outcome requested by the traveller.

Travellers are responsible for their passports, money, luggage, electronics and other personal belongings.

Travellers should take reasonable precautions to protect their property.

Where liability exists under mandatory law, nothing in these Terms & Conditions excludes that liability.

Zufan Eco Tour cannot be held responsible for failure or delay caused by circumstances that could not reasonably be prevented or avoided.

Such circumstances may include:

• Natural disasters;
• Extreme weather;
• War;
• Terrorism;
• Civil unrest;
• Government action;
• Epidemics or pandemics;
• Border closures;
• Strikes;
• Major transportation disruption;
• Airline disruption;
• Security emergencies; or
• Other unavoidable extraordinary circumstances.

Where package-travel law applies, the traveller’s statutory rights remain unaffected.

Where Zufan Eco Tour is the organiser of a package travel arrangement, we are responsible for the proper performance of the travel services included in the package, subject to the rights, limitations and remedies provided by applicable law. (EUR-Lex⁠)

Nothing in these Terms & Conditions is intended to exclude statutory consumer rights.

Where required by applicable law, payments for package travel are protected against the insolvency of the organiser.

Insolvency Protection

Zufan Eco Tour is committed to complying with all applicable Dutch and European requirements concerning the protection of travellers’ payments.

Where a booking constitutes a package travel arrangement for which insolvency protection is required, the applicable insolvency protection will be arranged in accordance with the law.

Before the traveller is bound by a package travel contract, Zufan Eco Tour will provide the traveller with the legally required information regarding the applicable insolvency protection, including the name and contact details of the entity responsible for providing that protection.

The applicable insolvency-protection details will be included in the traveller’s pre-contractual information and/or package travel documentation.

Insolvency protection provider:

As specified in the applicable package travel documentation.

Membership / certificate number:

As specified in the applicable package travel documentation.

Provider contact details:

As specified in the applicable package travel documentation.

This information will be provided to the traveller before the package travel contract is concluded, in accordance with applicable law.

Nothing in these Terms & Conditions limits any mandatory rights or protections available to travellers under Dutch or European law.

Zufan Eco Tour processes personal information in accordance with applicable data-protection legislation, including the GDPR.

Please see our separate Privacy Policy for information about how personal data is collected, used and protected.

We make reasonable efforts to ensure that information published on our website is accurate.

However, prices, availability, schedules, accommodation, transport, government requirements and travel conditions may change.

The specific quotation and booking confirmation applicable to the traveller’s trip will contain the details applicable to that booking.

These Terms & Conditions are governed by the laws of the Netherlands, except where mandatory consumer law provides otherwise.

Nothing in these Terms & Conditions limits rights that cannot legally be excluded under applicable Dutch or European law.

ZUFAN ECO TOUR

Head Office – Netherlands 🇳🇱

Sint Jorisstraat 19
5258 EV Berlicum
The Netherlands

KVK: 98656279
VAT: NL0053455B19

Email: zufan@zufanecotour.com
Telephone: +31 62 511 9376
Website: www.zufanecotour.com